SHIPPING & HANDLING:
USPS Priority Mail offers "1-3 day shipping". How many days a package will actually take to get to you depends on where you live in relation to us. Sometimes there are issues with weather that delay USPS along certain routes. Also, be advised that we require 1-3 business days for processing, ( 5-7 days for high volume seasons like Christmas), so after your package is picked up from our location, it should arrive in another 1-3 business days.
We do charge a small handling fee with each order. This helps to pay for all the packaging supplies needed to get your order to you safely. As we are a small business, we cannot provide Amazon-style shipping prices and time frames. We do our best to figure shipping costs appropriately. We will refund excess shipping charges by our discretion. We appreciate your understanding.
US CUSTOMER SHIPPING INFORMATION: Currently, our shipping costs are determined by price of the order. This helps us to determine shipping by way flat rate boxes which we are most accustomed. Orders weighing 15 oz or less will be mailed First Class only unless the items are too bulky OR other arrangements have been made. Packages with a value of 100.01 and up will require additional insurance. Orders of 100.00 and up will also require a signature confirmation. You may waive this fee and ask for this to be refunded to you. However, you must accept full responsibility if something detrimental happens to the package. We will not refund or replace your purchase.
USPS Priority Mail is a very reliable service. However, there are times packages can be misdelivered or go missing due to package theft. BE AWARE OF YOUR LOCATION: If the tracking shows your package was delivered and you claim you did not receive your package, we cannot file a claim with the USPS. As a result, we will not be able to refund or replace your purchase. If you have any concerns whatsoever, please contact me and we will require a signature delivery for your order, no matter the amount of the order. This may require an additional payment.
**PRE-ORDER/COMING SOON ITEMS:
Soap takes 4-6 weeks after creating it to fully cure and be ready to use. You may purchase the item(s) you would like in advance if the soap has a "Coming Soon" display. We will process and ship them at the date shown in the description box under the soap information. Patience is key in order to maximize soap benefits and have a hard bar that lasts long in the shower.
FPO/APO: We are happy to ship packages to our service members and their families overseas.
Please understand that we are a small hobby business and cannot be responsible for packages that are shown delivered but go missing. The above information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.